Uber is introducing new features to combat unfair driver deactivations. These features include a technology that identifies riders who consistently give bad ratings or feedback. Uber is also expanding its in-app review center to provide drivers with more information about why they were deactivated.
These changes are in response to criticism that Uber has been deactivating drivers unfairly. In the past, drivers have been deactivated for minor infractions, such as receiving a few low ratings. This has led to protests from drivers, who say that Uber is not giving them a fair chance.
The new features are designed to make the deactivation process more fair and transparent. The technology that identifies riders who consistently give bad ratings or feedback will help Uber to identify and ban riders who are abusing the system. The expanded in-app review center will give drivers more information about why they were deactivated, and it will also allow them to appeal their deactivation.
The introduction of these new features is a positive step towards addressing the concerns of drivers and improving their experience on the platform. However, it remains to be seen how effective these measures will be in practice and whether they will be enough to address the broader issue of unfair deactivations in the gig economy.
Uber’s new features to combat unfair driver deactivations represent a significant development in the company’s efforts to improve driver experience and address concerns around transparency and fairness. These features are a step in the right direction, but more needs to be done to ensure that drivers are treated fairly and have access to the support they need in the gig economy.